Department Manager - Hardgoods

Responsibilities

• Leads, providing exceptional customer service to internal and external customer;
• Serves as a role model for all customer services standards;
• Coaches and leads department sales team to provide exceptional customer service;
• Assists in the attainment of profitability goals by coaching and leading the sales teams in the achievement of their respective sales goals;
• Working in partnership with AM, completes department schedules to achieve maximum customer service coverage while completing daily / weekly task lists;
• Oversees delivery of service shop customer service standards and operations compliance within the service shop;
• Adheres to guidelines in performing authorizations for warranties, repairs, returns and alterations;
• In collaboration with the Operations Manager, ensures departments are well-maintained, re-stocked, and markdowns are complete;
• Participates in Merchandise change planning and mark down / sale set up;
• Assists and participates in seasonal changeover;
• Motivates and leads staff through personal;
• Recruits and selects superior staff in conjunction with the Assistant Store Manager and assists with staff development through on-going coaching, succession planning, performance appraisals and fair and consistent leadership;
• Participates in training, both in maintaining a current personal level of product knowledge and communicating the latest product trends, innovations and technologies through training sessions;
• Participates and leads PK Sessions for department product.