Technical Support Representative

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Technical Support Representative

Montréal
Fashion Design
14126

We’re hiring a Technical Support Advisor for an established company.

Permanent position, full time.

Apply now

Responsibilities

  • Respond to customer service calls, analyze, diagnose and resolve any problems or concerns.
  • Provide technical advice and expertise to inquiring customers (installation, warranty, information on the various systems, etc.)
  • Be up to date on the latest product knowledge and developments.
  • Collaborate with other internal departments to ensure the resolution of problems (quality, sales, shipping, etc.)
  • Prepare and log the documentation necessary for follow-ups on service calls. Perform follow-up service calls within established deadlines.
  • Delegate calls to various service partners based on their skills and territory.
  • Send clients any required documentation (instruction guides, warranty, technical drawings etc.)
  • Participate in developing standard resolution procedures.
  • Maintain and update all files related to service calls.

Requirements

  • Skilled communicator and customer focused;
  • Autonomous and willing to take initiative;
  • 3-5 years relevant experience;
  • Knowledge of Microsoft Office, and SAP (asset);
  • Must be able to communicate fluently in English and French.

Do you fit the profile? Apply now!

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