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Customer Service Representative

PST - 13199

Job Category: Sales & Customer Service
Location: Montreal
Salary: $40,000.00- $45,000.00 + benefits

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Hiring a Customer Service Representative, for a wholesaler, in Montreal!

Responsibilities:

  • Handle all inbound and outbound calls, follow up with emails; 
  • Handle customer inquiries regarding delivery, backorders, replenishment, complaints and returns;
  • Create PO’s, inventory control, prepare documents for major accounts;
  • Follow-up with client’s post-sale; upsell and discuss promotions and new arrivals;
  • Collaborate with other departments, to resolve any issues.

Requirements:

  • 3-5 years customer service experience, within wholesale environment (fashion); preferred;
  • Bilingual, required;
  • Proficiency using Microsoft Office and Momentis;
  • EDI experience, an asset;
  • Shopify experience, an asset.

Salary: $40,000.00- $45,000.00 + benefits.

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